About eAssist

Intelligent Academic & Administrative Assistant System

What is eAssist?

eAssist is a 24/7 AI-powered intelligent assistant system developed to provide structured access to academic and administrative information for students, faculty, staff, and university inquirers. The system delivers instant responses to frequently asked questions and guides users through institutional processes, improving communication efficiency, response time, and service accessibility across Eastern Visayas State University.

CIKEE Chatbot

Who is CIKEE?

CIKEE (Campus Intelligent Knowledge-Based E-Assistant of Eastern Visayas State University) serves as the official conversational interface of the eAssist system.

CIKEE enables users to interact with eAssist in a natural, conversational manner to:

  • Facilitate academic information access
  • Automate inquiry handling
  • Provide real-time responses
  • Enhance institutional communication efficiency

Core Components of eAssist

Integrated modules designed to deliver structured academic support services.

eAssist eChat
eChat

AI-powered conversational assistance through CIKEE.
eAssist eChat
eCheck

Categorized knowledge base of frequently asked questions.
eAssist eChat
eClarify

Personalized query submission for specific concerns.
eAssist eChat
eComments

Feedback collection and system improvement support tool.
eAssist eChat
eCourier

Centralized announcement and update dissemination module.

System Purpose & Institutional Alignment

eAssist was developed to support the university’s digital transformation initiatives by streamlining academic communication, reducing response time in handling inquiries, and improving accessibility of institutional services.

The development and evaluation of eAssist form part of an academic research initiative focused on intelligent assistant systems for higher education environments.

Start Chatting with CIKEE