Follow the instructions below to complete the process:

Step 1: Visit the Portal

Step 2: Choose Your Access Point

  • For Students: Click the “Student Request Portal” icon.
  • For Employees: Click the “Employee Request Portal” icon.

Step 3: Track Your Request

  • Click the “Track My Request” button.
  • Log in to verify your identity:
        • Students: Use your Student ID and password (same as your Student Portal login).
        • Employees: Use your Username and password (same as your Employee Portal login).

Step 4: Check the Status of Your Request

There are three possible statuses:

  • ???? In Progress – Your request is being processed.
  • ✅ Completed – Your email request has been successfully processed.
  • ???? Error – There was a problem with your request.

Step 5: If You See “Error” Status

  • Double-check the details you submitted, especially your password.
  • Your password must:
        • Be at least 12 characters long
        • Include a combination of:
              • Uppercase letters (A–Z, excluding Ñ)
              • Lowercase letters (a–z, excluding ñ)
              • Numbers (0–9)
              • Symbols (!, @, #, $, %, ^, &, or *)
  • Correct your details and submit a new request through the portal.