Please execute the steps as instructed:

Step 1: Go to the Moodle Website

Step 2: Choose a Recovery Option

You can recover your account using either your username or email address:

  • Option A: Recover using Username
    •  
      • Enter your username then click search 
  • Option B: Recover using Email Address
    •  
      • Enter the email address registered in the system then click search 

✅ Make sure the email address you enter is the same one used when you created your Moodle account.

Step 4: Check Your Email Inbox

  • After submitting the form, Moodle will send a password reset link to your registered email address.
  • Open your inbox and look for an email from EVSU Moodle Administrator.
  • If you don’t see it right away:
    •  
      • Check your Spam, Promotions, or Junk folder.
      • Wait a few minutes and try refreshing your inbox.

Step 5: Reset Your Password

  • Click the reset password link found in the email.
  • You’ll be taken to a page where you can:
    •  
      • Enter a new password
      • Confirm the new password
  • Choose a strong password with a mix of letters, numbers, and special characters.
  • Click Save Changes.

Step 6: Log In to Your Account

  • Return to the Moodle login page.
  • Use your username or email, along with the new password, to log in.

 

Troubleshooting and Help

???? If you no longer have access to your registered email:

  • Visit your campus ICT Office.
  • Bring a School ID.
  • Provide your new and active email address so it can be updated in the system.

???? If you never received a reset email:

  • Double-check that you entered the correct username or email.
  • Look again in all email folders (inbox, spam, junk, etc.).
  • If the email is still not received after several attempts, visit the ICT Office for assistance.